We collect your name, email address, phone number, and booking information (dorm, items, dates). Payment is processed via Stripe — we do not store your payment details directly.
1.2 Non-Personal Information
We collect device information, usage data, and session data stored in your browser's localStorage.
1.3 From Third Parties
We receive payment confirmation only from Stripe.
2. How We Use Your Information
We use your information to:
Process and manage your booking
Communicate scheduling and logistics
Send receipts and booking confirmations
Respond to support requests
Improve our services
Comply with legal obligations
We never use your information for advertising or behavioral tracking.
3. How We Share Your Information
We do not sell or rent your personal information. Your data is shared only with:
Stripe — for payment processing
Legal authorities — if required by law
Business successors — in the event of a business transfer, with prior notice to you
4. Data Retention
We retain your data for up to 2 years after your booking. You may request deletion by emailing help@bulldogstorage.us. Deletion requests are honored within 30 days.
5. Your Rights
5.1 Access and Correction
You may request access to or correction of your personal data by emailing us.
5.2 Opt-Out
You may opt out of non-essential communications at any time.
5.3 Data Deletion
You may request deletion of your data within 30 days by contacting us.
5.4 California Residents (CCPA)
You have the right to know what data we collect, the right to delete it, and the right to opt out of its sale. We do not sell your data.
6. Security
We use HTTPS/TLS encryption for all data in transit. Payment data is handled by Stripe, which is PCI DSS Level 1 certified. Booking session data is stored in your browser's localStorage.
7. Cookies
We use session cookies only to maintain booking progress. We do not use advertising cookies or retargeting.
8. Third-Party Links
Our site may link to third-party websites. We are not responsible for the privacy practices of those sites.
9. Children's Privacy
Our services are for users 18 and older. If we become aware that we have collected data from a minor, we will delete it promptly.
10. Changes to This Policy
We will notify you of material changes at least 7 days in advance via email. Continued use of our services after changes take effect constitutes acceptance.